ECRIT H. Schulzrinne Internet-Draft Columbia U. Expires: December
11,3, 2006 R. Marshall, Ed. TCS June 9, 2006Requirements for Emergency Context Resolution with Internet Technologies draft-ietf-ecrit-requirements-10.txtdraft-ietf-ecrit-requirements-11 Status of this Memo By submitting this Internet-Draft, each author represents that any applicable patent or other IPR claims of which he or she is aware have been or will be disclosed, and any of which he or she becomes aware will be disclosed, in accordance with Section 6 of BCP 79. Internet-Drafts are working documents of the Internet Engineering Task Force (IETF), its areas, and its working groups. Note that other groups may also distribute working documents as Internet- Drafts. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as reference material or to cite them other than as "work in progress." The list of current Internet-Drafts can be accessed at http://www.ietf.org/ietf/1id-abstracts.txt. The list of Internet-Draft Shadow Directories can be accessed at http://www.ietf.org/shadow.html. This Internet-Draft will expire on December 11,3, 2006. Copyright Notice Copyright (C) The Internet Society (2006). Abstract This document defines terminology and enumerates requirements for the context resolution of emergency calls placed by the public using voice-over-IP (VoIP) and general Internet multimedia systems, where Internet protocols are used end-to-end. Table of Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . .3 2. Requirements Terminology . . . . . . . . . . . . . . . . . . 5 3. Terminology . . . . . . . . 5 3. Basic. . . . . . . . . . . . . . . . 6 3.1 Emergency Services . . . . . . . . . . . . . . . . . . . . 6 3.2 Service Providers . . . . . . . . . . . . . . . . . . . . 6 3.3 Actors . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.4 Call Routing Entities . . . . . . . . . . . . . . . . . . 7 3.5 Location . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.6 Identifiers, Numbers and Dial Strings . . . . . . . . . . 8 3.7 Mapping . . . . . . . . . . . . . . . . . . . . . . . . . 9 4. High-Level RequirementsBasic Actors . . . . . . . . . . . . . . . . . . . . . . . 12. 11 5. High-Level Requirements . . . . . . . . . . . . . . . . . . 14 6. Identifying the Caller's Location . . . . . . . . . . . . . . 15 6.16 7. Emergency Service Identifier . . . . . . . . . . . . . . . . . 18 7.19 8. Mapping Protocol . . . . . . . . . . . . . . . . . . . . . . . 21 8.22 9. Security Considerations . . . . . . . . . . . . . . . . . . . 25 9.27 10. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 26 10.28 11. Contributors . . . . . . . . . . . . . . . . . . . . . . . . . 27 11.29 12. Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . 28 12.30 13. References . . . . . . . . . . . . . . . . . . . . . . . . . . 29 12.1.31 13.1 Normative References . . . . . . . . . . . . . . . . . . 29 12.2.31 13.2 Informative References . . . . . . . . . . . . . . . . . 2931 Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . . . 3032 Intellectual Property and Copyright Statements . . . . . . . . . . 3133 1. Introduction Users of both voice-centric (telephone-like) and non voice typenon-voice services (e.g.,such as text communication for hearing disabled users (RFC 3351 ) have an expectation) expect to be able to initiate a request for help in case of an emergency. Unfortunately, the existing mechanisms to support emergency calls that have evolved within the public circuit-switched telephone network (PSTN) are not appropriate to handle evolving IP-based voice, text and real-time multimedia communications. This document outlines the key requirements that IP-based end systems and network elements, such as SIPSession Initiation Protocol (SIP)  proxies, need to satisfy in order to provide emergency call services, which at a minimum, offer the same functionality as existing PSTN services, with the additional overall goal of making emergency calling more robust, less costly to implement, and multimedia-capable. This document only focuses on end-to-end IP-based calls, i.e., where the emergency call originates from an IP end system and terminates intoin an IP-capable PSAP, conveyed entirely over an IP network. Outlined within thisWe first define terminology in Section 3. The document are variousthen outlines various functional issues which relate to placing an IP-based emergency call, including a description of baseline requirements (Section 4),5), identification of the emergency caller's location (Section 5),6), use of ana service identifier to declare a call to be an emergency call (Section 6),7), and finally, the mapping function required to route the call to the appropriate PSAP (Section 7).8). The primary intentpurpose of the mapping protocol is to produce a PSAP URI (fromdrawn from a preferred set of URI schemes such as SIP or SIPS URIs, e.g., SIP:URI, SIPS:URI)based on both location information  and a service identifier in order to facilitate the IP end-to-end completion of an emergency call. Aside from obtaining a PSAP URI, the mapping protocol is useful for obtaining other information as well. There may be a case, for example, where an appropriate dial stringemergency number is not known, only location. The mapping protocol can then return a geographically appropriate dial stringemergency number based on the input. Since some PSAPs may not immediately support IP, or because some end devices (UAs)user equipment (UE) may not initially support emergency service URNs,identifiers, it may be necessary to also support emergency service identifiers that utilize less preferred URI schemes, such as a tel URI in order to complete an emergency call via the PSTN. Identification of the caller, while not incompatible with the requirements for messaging outlined within this document, is considered to be outside the scope of this document. Location is required for two separate purposes, first, to support the routing of the emergency call to the appropriate PSAP and second, to display the caller's location to the call taker forto help in dispatching emergency assistance to the appropriate location. 2. Requirements Terminology In this document, the key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" are to be interpreted as described in RFC 2119 , with the qualification that unless otherwise stated these words apply to the design of the mapping protocol, not its implementation or application. 3. Terminology 3.1 Emergency Services Basic emergency service: Basic Emergency Serviceemergency service allows a usercaller to reach a PSAP serving its current location, but the PSAP may not be able to determine the identity or geographic location of the caller, except by havingthe call taker askasking the caller. Enhanced emergency service: EnhancedIn enhanced emergency services addservice, the ability to identifyPSAP call taker can determine the caller's identity or location to basic emergency services. (Sometimes, only the caller location may be known, e.g., when a call is placed from a public access point that is not owned by an individual.)current location. 3.2 Service Providers Internet Attachment Provider (IAP): An organization that provides physical and layer 2data link (layer 2) network connectivity to its customers or users, e.g., through digital subscriber lines, cable TV plants, Ethernet, leased lines or radio frequencies. Examples of such organizations include telecommunication carriers, municipal utilities, larger enterprises with their own network infrastructure, and government organizations such as the military. Internet Service Provider (ISP): An organization that provides IP network-layer services to its customers or users. This entity may or may not provide the physical-layer and layer-2data link (layer-2) connectivity, such as fiber or Ethernet, i.e., it may or may not beplay the role of an IAP. Application Service Provider (ASP): The organization or entity that provides application-layer services, which may include voice (see "Voice Service Provider"). This entity can be a private individual, an enterprise, a government, or a service provider. An ASP is more general than a Voice Service Provider, since emergency calls may use other media beyond voice, including text and video. For a particular user, the ASP may or may not be the same organization as his IAP or ISP. Voice Service Provider (VSP): A specific type of Application Service Provider which provides voice related services based on IP, such as call routing, a SIP URI, or PSTN termination. In this document, unless noted otherwise, any reference to "Voice Service Provider" or "VSP" may be used interchangeably with "Application/ Voice Service Provider" or "ASP/VSP". 3.3 Actors (Emergency) caller: The term "caller" or "emergency caller" refer to the person placing an emergency call or sending an emergency instant message (IM). User Equipment (UE): User equipment is the device or software operated by the caller to place an emergency call. A SIP user agent (UA) is an example of a UE. Call taker: A call taker is an agent at the PSAP that accepts calls and may dispatch emergency help. Sometimes the functions of call taking and dispatching are handled by different groups of people, but these divisions of labor are not generally visible to the caller and thus do not concern us here. 3.4 Call Routing Entities Emergency Service Routing Proxy (ESRP): An ESRP is an emergency call routing support entity that invokes the location-to-PSAP URI mapping, to return either the URI for the appropriate PSAP, or the URI for another ESRP. (In a SIP system, the ESRP would typically be a SIP proxy, but may also be a Back-to-backback-to-back user agent (B2BUA)). Emergency Call Routing Support (ECRS): An intermediary function which assists in the routing of an emergency call via IP. An ESRP is an example of an emergency call routing support entity.Public Safety Answering Point (PSAP): Physical location where emergency calls are received under the responsibility of a public authority. (This terminology is used by both ETSI, in ETSI SR 002 180, and NENA.) In the United Kingdom, PSAPs are called Operator Assistance Centres, in New Zealand, Communications Centres. Within this document, it is assumed, unless stated otherwise, that PSAP is that which supportsPSAPs support the receipt of emergency calls over IP. It is also assumed that the PSAP is reachable by IP-based protocols,IP, using appropriate application layer protocols such as SIP for call signaling and RTP for media. 3.5 Location Location: A geographic identification assigned to a region or feature based on a specific coordinate system, or by other precise information such as a street number and name. It can be either a civic or geographic location. Civic location: A described location based on some defined grid,reference system, such as a jurisdictional, postal, metropolitan,jurisdictional region or rural reference system, (e.g., street address).postal delivery grid. A street address is a common example of a civic location. Geographic location: A reference to a point which is able to be located as described by a set of defined coordinates within a geographic coordinate system, (e.g., lat/lonsuch as latitude and longitude within the WGS-84 datum).datum. For example, (2-D)2-D geographic location is defined as an x,y(x,y) coordinate value pair according to the distance Northnorth or Southsouth of the equator and Easteast or Westwest of the prime meridian. Location validation: A caller location is considered valid if the civic or geographic location is recognizable within an acceptable location reference system (e.g., USPS, WGS-84, etc.),United States Postal Address or the WGS-84 datum) and can be mapped to one or more PSAPs. While it is desirable to determine that a location exists, validation may not ensure that such a location exists, but rather may only ensure that the location falls within some range of known values. Location validation ensures that a location is able to be referenced for mapping, but makes no assumption about the association between the caller and the caller's location. (Location-dependent) emergency dial string: A location-dependent emergency dial string should be thought of as the digit sequence that is dialed in order to reach emergency services. There are two dial strings described within this document, namely a "home emergency dial string",3.6 Identifiers, Numbers and Dial Strings (Emergency) service number: The (emergency) service number is a "visited emergency dial string". Home emergency dial string: A home emergency dialstring represents a (e.g., dialed) sequenceof digits, that isdigits used to initiate anreach the (emergency) service. The emergency call within a geographically correct location of a caller if itservice number is considered to be a user's "home" location or vicinity. Visited emergency dial string: A visitedoften just called the emergency dial string represents a sequence of digits thatnumber. It is usedthe number typically dialed on devices directly connected to initiate anthe PSTN and the number reserved for emergency call within a geographically correctcalls by national or regional numbering authorities. It only contains the digits 0 through 9, # and *. The service number may depend on the location of the caller if outsidecaller. For example, the caller's "home" location or vicinity. Service identifier: Ageneral identifier that has applicability to bothemergency and non-emergency contexts (specifically referred to within this document as "emergency service identifier"). Service URN: An implementation of aservice identifier, which has applicability to both emergencynumber in the United States is 911 and non-emergency contexts (e.g., urn:service:sos, urn:service:info, etc.) Within this document,the poison control service URNnumber is specifically referred to as 'emergency service URN' . Emergency18002221222. In most cases, the service identifier (ESI):number and dial string are the same; they may differ in some private phone networks. A specificservice identifier that is used to request a PSAP URI in order to initiate an emergency call, andnumber may be used to mark any call as an emergency call. An ESI iscarried in tel URLs , along with a more general term than 'emergencycontext identifier. In the North American numbering plan, some service URN', since it couldnumbers are also referthree-digit N11 or service codes, but not all emergency numbers have three digits. A caller may have to an alternate identifier,dial a service dial string (below) that differs from the service number when using a PBX. (Emergency) service dial string: The service dial string identifies the string of digits that a caller must dial to reach a particular (emergency) service. In devices directly connected to the PSTN, the service dial string is the same as the service number and may thus depend on the location of the caller. However, in private phone networks, such as in PBXs, the service dial string consists of a tel URI (Section 6). Emergencydialing prefix to reach an outside line, followed by the emergency number. For example, in a hotel, the dial string for emergency services in the United States might be 9911. Dial strings may contain indications of pauses or wait-for-secondary- dial-tone indications. Service dial strings are outside the scope of this document. (Emergency) service URN:identifier: The (emergency) service identifier describes the emergency service, independent of the user interface mechanism, the signaling protocol that is used to reach the service, or the caller's geographic location. It is a protocol constant and used within the mapping and signaling protocols. An emergency-contextexample is the service URN . (Emergency) service URL: The service URL is a protocol-specific (e.g., SIP) or protocol-agnostic (e.g., im: ) contains the address of the PSAP or other emergency service. It depends on the specific signaling or data transport protocol used to reach the emergency service. Service URN: A service URN thatis an implementation of ana service identifier, which can be applied to both emergency and non- emergency contexts, e.g., urn:service:sos or urn:service:counseling. Within this document, service identifier (e.g., urn:service:sos). Is oftenURNs are referred to as, and is equivalent with 'sosas 'emergency service URN'. PSAP URI: The URI (e.g., SIP:URI, SIPS:URI, XMPP:URI, etc.)URNs' . Home emergency number: A home emergency number is the emergency number valid at whichthe PSAPcaller's customary home location, e.g., his permanent residence. The home location may be contactedor may not coincide with anthe service area of the caller's VSP. Home emergency call. This contact could be done directly, or via an intermediary, (e.g., ESRP).dial string: A home dial string is the dial string valid at the caller's customary home location, e.g., his permanent residence. Visited emergency number: A visited emergency number is the emergency number valid at the caller's current physical location. We distinguish the visited emergency number if the caller is traveling outside his home region. Visited emergency dial string: A visited emergency dial string is the dial string number valid at the caller's current physical location. 3.7 Mapping Mapping: TheMapping is the process of resolving a location to one or more PSAP URIs which directly identify a PSAP, or point to an intermediary which knows about a PSAP and that is designated as responsible to servefor serving that location. Mapping client: A mapping client interacts with the mapping server to learn one or more PSAP URIs for a given location. Mapping protocol: A protocol used to convey the mapping request and response. Mapping server: The mapping server holds information about the location-to-PSAP URI mapping. Mapping service: A network service which uses a distributed mapping protocol to perform a mapping between a location and a PSAP, or intermediary which knows about the PSAP, and is used to assist in routing an emergency call. (Emergency) caller: The term "caller" or "emergency caller" refer to the person placing an emergency call or sending an emergency instant message (IM). Call taker: A call taker is an agent at the PSAP that accepts calls and may dispatch emergency help. Sometimes the functions of call taking and dispatching are handled by different groups of people, but these divisions of labor are not generally visible to the outside and thus do not concern us here. 3.4. Basic Actors In order to support emergency services covering a large physical area, various infrastructure elements are necessary, including:including Internet Attachment Providers (IAPs), Application/Voice Service Providers (ASP/VSPs), Emergency CallService Routing Support (ECRS)Proxy (ESRP) providers, mapping service providers, and PSAPs. This section outlines which entities will be considered in the routing scenarios discussed. Location Information +-----------------+ |(1) |Internet | +-----------+ v |Attachment | | | +-----------+ |Provider | | Mapping | | | | (3) | | Service | | Emergency |<---+-----------------+-->| | | Caller | | (2) | +-----------+ | |<---+-------+ | ^ +-----------+ | +----|---------+------+ | ^ | | Location | | | | | | Information<-+ | | | +--+--------------+ |(5) | | (6) | | | | | | | +-----------v+ | | | (4) | |Emergency| | | +--------------+--->|Call Routing|<--+---+| +--------------+--->| ESRP |<--+---+ | | | |Support| | | | +------------+ | | | ^ | | | (7) | | +----+--+ | (8) | +------------>| | +--------------+----------------------->| PSAP | | | | | |Application/ | +----+--+ |Voice | |Service | |Provider | +---------------------+ Figure 1: Framework for emergency call routing Figure 1 shows the interaction between the entities involved in the call. There are a number of different deployment choices, as can be easily seen from the figure. oHow is location information provided to the end host? It might either be known to the end host itself via manual configuration, provided via GPS, made available via DHCP (RFC 3825 )(, ) or some other mechanisms.mechanism. Alternatively, location information is used as part of call routing andinserted by intermediaries. oIs the Internet Attachment Provider also the Application/Voice Service Provider? In the Internet today these roles are typically provided by different entities. As a consequence, the Application/ Voice Service Provider is typically not able to learndirectly determine the physical location of the emergency caller. The overlapping squares in the figure indicate that some functions can be collapsed into a single entity. As an example, the Application/Voice Service Provider might be the same entity as the Internet Attachment Provider. There is, however, no requirement that this must be the case. Additionally, we consider that end systems might act as their own ASP/VSP, e.g., either for enterprises or for residential users. Various potential interactions between the entities depicted in Figure 1,1 are described in the following: (1)below: 1. Location information might be available to the end host itself. (2)2. Location information might, however, also be obtained from the Internet Attachment Provider (e.g., using DHCP or application layer signaling protocols). (3)3. The emergency caller might need to consult a mapping service to determine the PSAP (or other relevant information) that is appropriate for the physical location of the emergency caller, possibly considering other attributes such as appropriate language support by the emergency call taker. (4)4. The emergency caller might get assistance for emergency call routing by infrastructure elements that are emergency call routing support entities, (e.g.,such as an Emergency Service Routing Proxy (ESRP),(ESRP) in SIP). (5)SIP. 5. Location information is used by emergency call routing support entities for subsequent mapping requests. (6)6. Emergency call routing support entities might need to consult a mapping service to determine where to route the emergency call. (7)7. For infrastructure-based emergency call routing (in contrast to UE-based emergency call routing), the emergency call routing support entity needs to forward the call to the PSAP. (8)8. The emergency caller (UE)may interact directly with the PSAP (e.g.,PSAP, where the UE invokes mapping, and initiates a connection),connection, without relying on any intermediary emergency call routing support entities. 4.5. High-Level Requirements Below, we summarize high-level architectural requirements that guide some of the component requirements detailed later in the document. Re1. Application/Voice service provider existence: The initiation of an IP-based emergency call SHOULD NOT assume the existence of an Application/Voice Service Provider (ASP/VSP). Motivation: The caller may not have an application/voice service provider. For example, a residence may have its own DNS domain and run its own SIP proxy server for that domain. On a larger scale, a university might provide voice services to its students and staff, but might not be a telecommunication provider. Re2. International applicability: Regional, political and organizational aspects MUST be considered during the design of protocols and protocol extensions which support IP-based emergency calls. Motivation: It must be possible for a device or software developed or purchased in one country to place emergency calls in another country. System components should not be biased towards a particular set of emergency numbers or languages. Also, different countries have evolved different ways of organizing emergency services, e.g., either centralizing them or having smaller regional subdivisions such as United States counties or municipalities whichhandle emergency calls.calls within their jurisdiction. Re3. Distributed administration: Deployment of IP-based emergency services MUST NOT depend on a solesingle central administrationadministrative authority. Motivation: The design of the mapping protocol must make it possible to deploy and administer emergency calling features on a regional or national basis without requiring coordination with other regions or nations. The system cannot assume, for example, that there is a single global entity issuing certificates for PSAPs, ASP/VSPs, IAPs or other participants. Re4. Multi-mode communication: IP-based emergency calls MUST support multiple communication modes, including, for example, audio, video and text. Motivation: Within the PSTN, voice and text telephony (often called TTY or text-phone in North America) are the only commonly supported media. Emergency calling must support a variety of media. Such media should include voice, conversational text (RFC 4103 ), instant messaging and video. Re5. Alternate mapping sources: The mapping protocol MUST implement a mechanism that allows for the retrieval of mapping information from different sources. Motivation: This provides the possibility of having available alternative sources of mapping information when the normal source is unavailable or unreachable. Re6. Currency indication: The mapping protocol SHOULD support an indicator describing how current the information provided by the mapping source is.text. Motivation: This is especially useful when an alternate mapping is requested,Within the PSTN, voice and alternative sources of mapping data may not have been createdtext telephony (often called TTY or updated withtext-phone in North America) are the same setonly commonly supported media. Emergency calling must support a variety of information or within the same timeframe. Differences in currency between mapping data contained within mapping sourcesmedia. Such media should be minimized. Re7.include voice, conversational text (RFC 4103 ), instant messaging and video. Re5. Mapping result usability: The mapping protocol MUST return one or more URIs that are usable within a standard signaling protocol (i.e., without special emergency extensions). Motivation: For example, a SIP specificURI which is returned by the mapping protocol needs to be usable by any SIP capable phone within a SIP initiated emergency call. This is in contrast to a "special purpose" URI, which may not be recognizable by a legacy SIP device. Re8.Re6. PSAP URI accessibility: The mapping protocol MUST support interaction between the client and server where no enrollment to a mapping service exists or is required. Motivation: The mapping server may well be operated by a service provider, but access to the server offering the mapping must not require use of a specific ISP or ASP/VSP. Re9.Re7. Common data structures and formats: The mapping protocol SHOULD support common data structures andformats from the mapping server.for location data. Motivation: Location databases should not need to be transformed or modified in any unusual or unreasonable way in order for the mapping protocol to use the data. For example, a database which contains civic addresses used by location servers may be used for multiple purposes and applications beyond emergency service location-to-PSAP URI mapping. Re10.Re8. Anonymous mapping: The mapping protocol MUST NOT require the true identity of the target for which the location information is attributed. Motivation: Ideally, no identity information is provided via the mapping protocol. Where identity information is provided, it may be in the form of an unlinked pseudonym (RFC 3693 ). 5.). 6. Identifying the Caller's Location Location can either be provided directly,directly (by value), or by reference,via a poiner (by reference), and represents either a civic location, or a geographic location. An important question is how and when to attach location information to the VoIP emergency signaling.signaling messages. In general, we can distinguish three modes of operation of how a location is associated with an emergency call: UA-inserted: The caller's user agent inserts the location information into the call signaling message. The location information is derived from sources such as GPS, DHCP (see  for geographic location information and ) for civic location informationinformation) or utilizing the Link Layer Discovery Protocol (LLDP) [see IEEE8021AB].. UA-referenced: The caller's user agent provides a pointer (i.e., a location reference), via a permanent or temporary identifier, to the location information, which is stored by a location server somewhere else and then retrieved by the PSAP, ESRP, or other authorized serviceentity. Proxy-inserted: A proxy along the call path inserts the location or location reference. The following requirements apply: Lo1. Reference datum: The mapping protocol MUST support the WGS-84 coordinate reference system and MAY support other coordinate reference systems. Motivation: Though many different datums exist around the world, this document recommends the WGS-84 datum is recommended heresince it is designed to describe the whole earth, rather than a single continent, etc. Lo2. Location object/info preservation: The mapping protocol MUST retain any location information which is provided to it, even after mapping is performed. Motivation: The ESRPcontinent or other region, and the PSAP use the same location information object, but for a different purpose. Therefore, itis imperative that the mapping protocol does not remove the location information from the messaging, so that it can be providedcommonly used to the PSAP. Lo3.represent Global Positioning System coordinates. Lo2. Location delivery by-value: The mapping protocol MUST support the delivery of location information using a by-value method, though it MAY also support de-referencing a URL that references a location object. Motivation: The mapping protocol is not required to support the ability to de-reference specific location references. Lo4.Lo3. Alternate community names: The mapping protocol MUST support both the jurisdictional community name and the postal community name fields within the PIDF-LO  data. Motivation: AThe mapping queryprotocol must be acceptedaccept queries with either a postal or bothjurisdictional community name fields,field, or both, and provide appropriate responses. If a mapping query is made withcontains only one field present,community name and ifthe database contains both jurisdictional and postal,postal community names, the mapping protocol response shouldSHOULD return both. Lo5.both community names. Lo4. Validation of civic location: The mapping protocol MUST support location validation for civic locationlocations (street addresses). Motivation: Location validation provides an opportunity to help assureascertain ahead of time,time whether or not a successful mapping to the appropriate PSAP will likely occur when it is required. Validation may also help to avoid delays during emergency call setup due to invalid locations. Lo6.location data. Lo5. Validation resolution: The mapping protocol MUST support the ability to provide ancillary information about the resolution of location data used to retrieve a PSAP URI. Motivation: The mapping server may not use all the data elements in the provided location information to determine a match, or may be able to find a match based on all of the information except for some specific data elements. The uniqueness of this information set may be used to differentiate among emergency jurisdictions. Precision or resolution in the context of this requirement might mean, for example, explicit identification of the data elements that were used successfully in the mapping. Lo7. Indication of non-existent location:Lo6. Contact for location problems: The mapping protocol MUST support a mechanism to indicate andcontact an appropriate authority to resolve any associatedmapping-related issues attributedfor the queried location. For example, the querier may want to a locationreport problems with the response values or a part of a locationindicate that is known to not exist, despitethe receipt of a successfulmapping response. Motivation: The emergency authority fordatabase is mistaken on declaring a given jurisdictioncivic location as non-existent. Motivation: Initially, authorities may provide URLs where a means to resolve addressing problems, e.g., a URI for a web service thathuman user can be used toreport problems with an address. Lo8.address or location. In addition, web services may be defined to automate such reporting. For example, the querier may wish to report that the mapping database may be missing a newly-built or renamed street or house number. Lo7. Limits to validation: Successful validation of a civic location MUST NOT be required to place an emergency call. Motivation: In some cases, a civic location may not be considered valid. This fact should not result in the call being dropped or rejected by any entity along the call setup signaling path to the PSAP. Lo9.Lo8. 3D sensitive mapping: The mapping protocol MUST implement support for both 2D and 3D location information, and may accept either a 2D or 3D mapping request as input. Motivation: It is expected that end devices or location servers willqueriers may provide either 2D or 3D data. When a 3D request is presented within an area only defined by 2D data within the mapping server, the mapping result would be the same as if the height/altitude dimension washeight or altitude coordinate had been omitted infrom the mapping request. Lo10.Lo9. Database type indicator: The mapping protocol MAY support a mechanism which provides an indication describing a specific "type" of location database used. Motivation: It is useful to know the source of the data stored in the database used for location validation. This is applicable for either civic or geographic location matching (e.g., USPS, MSAG, GDT, etc.). 6. Emergency Service Identifier The term, service identifier, is a general term that incorporates all service URNs , but which may also refer to other identifiers which are not service URNs, for example, a tel URI. In protocol exchanges, any request to invoke an emergency service along with the specifictype of emergency service desired, such as fire department or police, is indicated by the service URN. Since this document addresses only emergency service context specific requirements for mapping, the terms service identifier and service URN, which have a more general applicability than that of only emergency services, are replaced by the terms "emergency service identifier" (ESI) and "emergency service URN", respectively, throughout this document. The term "sos service URN" is used interchangeably with "emergency service URN". Id1. Emergency service identifier support: The mapping protocol MUST be able to return one or multiple emergency service identifiers in response to a query. Motivation: Since there is a need for any device or network element to recognize an emergency call throughout the call setup, therelocation database used. Motivation: It is also a needuseful to haveknow the mapping protocol provide support for such an identifier. This is regardlesssource of the devicedata stored in the database used for location validation, either for civic or geographic location matching. In the ASP/VSP used. An example of this kindUnited States, sources of identifier might bedata could include the United States Postal Service, the Master Street Address Guide (MSAG) or commercial map data providers. 7. Emergency Service Identifier Emergency service identifiers are protocol constants that allow protocol entities such as SIP proxy servers to distinguish emergency calls from non-emergency calls and to identify the specific emergency service URN, 'urn:service:sos'. Id2.desired. Emergency service identifiers are a subclass of service identifiers that more generally identify services reachable by callers. An example of a service identifier resolution: Where multipleis the service URN , but other identifiers, such as tel URIs , may also serve this role during a transition period. Since this document only addresses emergency services, we use the terms "emergency service identifier" and "service identifier" interchangeably. Requirements for these identifiers exist, theinclude: Id1. Multiple emergency services: The mapping protocol MUST be able to differentiatedistinguish between ESIs based on the specific type ofdifferent emergency help requested.services, differentiated by different service identifiers. Motivation: Some jurisdictions may haveoffer multiple types of emergency services available, (e.g., fire, police, ambulance), in which case, it is importantthat any one couldoperate independently and can be selected directly. Id3.contacted directly, for example, fire, police and ambulance services. Id2. Extensible emergency service identifiers: The mapping protocol MUST support an extensible list of emergency identifiers, though it is not required to provide mappingmappings for every possible service. Motivation: Extensibility is required since new emergency services may be introduced over time, either globally or in some jurisdictions. The useavailability of anemergency service identifier is locally determined. Id4.services depends on the locations. For example, the Netherlands are unlikely to offer a mountain rescue service. Id3. Discovery of emergency dial string: Therenumber: The mapping protocol MUST be support for a mechanismable to discover an existingreturn the location-dependent emergency dial string, (e.g., "9-1-1", "1-1-2"), contextually appropriatenumber for the location ofindicated in the caller.query. Motivation: Users are trained to dial the appropriate emergency dial stringnumber to reach emergency services. There needs to be a way to figure out whatthe dial string is withinemergency number at the local environmentcurrent location of the caller. Id5.Id4. Home emergency dial string translation: Therenumber recognition: User equipment MUST be support for end device translation (e.g., SIP UA) ofable to translate a home emergency dial stringnumber into an emergency service identifier. Motivation: The UA would most likelyUE could be pre-provisioned with the appropriate information in order to makeperform such a translation. Thetranslation or could discover the emergency number by querying the mapping protocol would be able to support either type for those clients which may not support dial string translation. Id6.with its home location. Id5. Emergency dial stringnumber replacement: There SHOULD be support for replacement of the original dial stringemergency number with a reservedthe appropriate emergency service identifier for each signaling protocol used for an emergency call. This replacement of the original dial string should becall, based on local conventions, regulations, or preference (e.g., as in the case of an enterprise). Motivation: Any signaling protocol requires the use of some identifier to indicate the called party, and the user terminalequipment may lack the capability to determine the actual emergency addressservice URL (PSAP URI). The use of local conventions may be required as a transition mechanism. Note: Such use complicates international movement of the user terminal. EvolutionSince relying on recognizing local numbering conventions makes it difficult for devices to be used outside their home context and for external devices to be introduced into a network, protocols should use standardized emergency service identifier or set of identifiers is preferred. Id7.identifiers. Id6. Emergency service identifier marking: ThereSignaling protocols MUST besupport for anemergency service identifieridentifiers to be used for marking themark a call as an emergency call. Motivation: Marking ensures proper handling as an emergency call by downstream elements that may not recognize, for example, a local variant of a logical emergency address, etc.address. This marking mechanism is assumed to be different than a QoSrelated to, but independent of, marking mechanism. Id8. Emergencycalls for prioritized call handling . Id7. Handling unrecognized emergency service identifier not recognized:identifiers: There MUST be support for calls which are initiated as emergency calls even if the specific emergency service requested is not recognized, based onnot recognized by the ESRP. Such calls will then be routed to a generic emergency service. Motivation: Fallback routing allows new emergency services to be introduced incrementally, while avoiding non-routable emergency calls. For example, a call for marine rescue services would be routed to a general PSAP if the caller's location does not offer marine rescue services yet. Id8. Return fallback service identifier: The mapping protocol must be able to report back the actual service mapped if the mapping protocol substitutes another service for the one requested. Motivation: A mapping server may be configured to automatically look up the PSAP for another service if the user-requested service is not available for that location. For example, if there is no marine rescue service, the emergency servicemapping protocol might return the PSAP URL for general emergencies and include the "urn:service.sos" identifier used. Motivation: In orderin the response to alert the querier to have a robust systemthat supports incremental service deployment while still maintaining a fallback capability.fact. Id9. Discovery of visited emergency dial strings: There MUST be support fora mechanism to allow the end device to learn visited emergency dial strings.numbers. Motivation: Scenarios exist where a user dialsTravelers visiting a visited emergency dial string that is different fromforeign country may observe the homelocal emergency dial string: If a user (i.e., UA operator) visits a foreign country, observes a fire truck with 999number, e.g., seeing it painted on the side, the expectation is oneside of beinga fire truck, and then rightfully expect to be able to dial that same number to summon a fire truck. Another use case cited is where a tourist collapses, andemergency number. Similarly, a local "good Samaritan" uses themay use a tourist's cell phone to enter a home emergency dial string appropriate for that foreign country. 7.summon help. 8. Mapping Protocol There are two basic approaches to invoke the mapping protocol. We refer to these as caller-based and mediated. In each case, the mapping client initiates a request to a mapping server via a mapping protocol. A proposed mapping protocolprotocol, LoST, is outlined in the document I-D.hardie-ecrit-lost .. For caller-based resolution, the caller's user agent invokes the mapping protocol to determine the appropriate PSAP based on the location provided. The resolution may take place well before the actual emergency call is placed, or at the time of the call. For mediated resolution, an emergency call routing support entity, such as a SIP (outbound) proxy or redirect server invokes the mapping service. Since servers may be used as outbound proxy servers by clients that are not in the same geographic area as the proxy server, any proxy server has to be able to translate any caller location to the appropriate PSAP. (A traveler may, for example, accidentally or intentionally configure its home proxy server as its outbound proxy server, even while far away from home.) Ma1. Baseline query protocol: A mandatory-to-implement protocol MUST be specified. Motivation: An over-abundance of similarly-capable choices appears undesirable for interoperability. Ma2. Extensible protocol: The mapping protocol MUST be designed to support the extensibility of location data elements, both for new and existing fields. Motivation: This is needed, for example, to accommodate future extensions to location information that might be included in the PIDF-LO ().(). Ma3. Incrementally deployable: The mapping protocol MUST be designed in such a way that supports theto support its incremental deployment of mapping services.deployment. Motivation: It must not be necessary, for example, to have a global street level database before deploying the system. It is acceptable to have some misrouting of calls when the database does not (yet) contain accurate PSAP service area information. Ma4. Any time mapping: The mapping protocol MUST support the ability of the mapping function to be invoked at any time, including while an emergency call is in process and before an emergency call is initiated. Motivation: Used as a fallback mechanism only, if a mapping query fails at emergency call time, it may be advantageous to have prior knowledge of the PSAP URI. This prior knowledge would be obtained by performing a mapping query at any time prior to an emergency call. Ma5. Anywhere mapping: The mapping protocol MUST support the ability to provide mapping information in response to an individual query from any (earthly) location, regardless of where the mapping client is located, either geographically or by network location. Motivation: The mapping client, such as an ESRP, may not necessarily be anywhere close to the caller or the appropriate PSAP, but must still be able to obtain mapping information. Ma6. Appropriate PSAP: The mapping protocol MUST support the routing of an emergency call to the PSAP responsible for a particular geographic area. Motivation: Routing to the wrong PSAP will result in delays in handling emergencies as calls are redirected, and therefore will also result in inefficient use of PSAP resources at the initial point of contact. It is important that the location determination mechanism not be fooled by the location of IP telephony gateways or dial-in lines into a corporate LAN (and dispatch emergency help to the gateway or campus, rather than the caller), multi-site LANs and similar arrangements. Ma7. Multiple PSAP URIs: The mapping protocol MUST support a method to return multiple PSAP URIs which cover the same geographic area. Motivation: TwoDifferent contact protocols (e.g., PSTN via tel URIs and IP via SIP URIs) may be routed to different mapping serversPSAPs. Less likely, two PSAPs may cover the same geographic area, and therefore have the same set ofoverlap in their coverage information.region. Ma8. Single primary URI per contact protocol: Though the mapping protocol supportsmay be able to include multiple URIs being returned,in the response, it SHOULD return only one primary URI per contact protocol used, so that clients are not required to select among different targets for the same contact protocol. Motivation: There may be two or more URIs returned when multiple contact protocols are available (e.g., SIP and SMS). The client may select among multiple contact protocols based on its capabilities, preference settings, or availability. Ma9. URI alternate contact: In addition to returning a primary contact, the mapping protocol MUST support the return of a PSAP URI or contact method explicitly marked as an alternate contact for use when a fallback contact is needed. Motivation: In responseThere may be multiple ways to a mapping request,provide addresses of backup PSAPs, including the mapping server will also return an alternate URI. Implementation details to be described within an operational document.protocol, DNS lookup via NAPTR and SRV, or call routing by SIP proxies. Ma10. Non-preferred URI schemes: The mapping protocol MAY support the return of a less preferred URI scheme, (e.g., TEL URI).such as a tel URI. Motivation: In order to provide incremental support to non-IP PSAPs it may be necessary to be able to complete an emergency call via the PSTN. Ma11. URI properties: The mapping protocol MUST support the ability to provide ancillary information about a contact that allows the mapping client to determine relevant properties of the PSAP URI. Motivation: In some cases, the same geographic area is served by several PSAPs, for example, a corporate campus might be served by both a corporate security department and the municipal PSAP. The mapping protocol should then return URIs for both, with information allowing the querying entity to choose one or the other. This determination could be made by either an ESRP, based on local policy, or by direct user choice, in the case of caller- based methods. Ma12. Mapping referral: The mapping protocol MUST support a mechanism for the mapping client to contact any mapping server and be referred to another mapping server that is more qualified to answer the query. Motivation: ToReferrals help avoidmitigate the caseimpact of relying onincorrect configuration data which may cause callsthat directs a client to fail, particularly for caller-basedthe wrong initial mapping queries.server. Ma13. Split responsibility: The mapping protocol MUST support the division of data subset handling between multiple mapping servers within a single level of a civic location hierarchy. Motivation: For example, two mapping servers for the same city or county may handle different streets within that city or county. Ma14. URL for error reporting: The mapping protocol MUST support the ability to return a URL that can be used to report a suspected or known error within the mapping database. Motivation: If an error is returned, for example, there needs to be a URL which points to a resource which can explain or potentially help resolve the error. Ma15. Resiliance to failure: The mapping protocol MUST support a mechanism which enables fail over to different (replica) mapping server in orderthe client to obtain and return a successful mappingfail over to thedifferent (replica) mapping client.server. Motivation: It is important that theThe failure of a singlemapping server doesshould not preclude the mapping client's ability to receive mappingclient from a different mapping server.receiving an answer to its query. Ma16. Traceable resolution: The mapping protocol SHOULD support the ability of the mapping client to be able to determine the entity or entities that provided the emergency address resolution information. Motivation: ItTo improve reliability and performance, it is important for public safety reasons, that there is a methodto provide operational traceability in casebe able to trace which servers contributed to the resolution of errors.a query. Ma17. Minimal additional delay: Mapping protocol execution SHOULD minimize the amount of delay within the overall call-setup time. Motivation: Since outbound proxies will likely be asked to resolve the same geographic coordinates repeatedly, a suitable time- limitedtime-limited caching mechanism should be supported. 8.Ma18. Alternate mapping sources: The mapping protocol MUST implement a mechanism that allows for the retrieval of mapping information from different sources. Motivation: This provides the possibility of having available alternative sources of mapping information when the normal source is unavailable or unreachable. Ma19. Freshness indication: The mapping protocol SHOULD support an indicator describing how current the information provided by the mapping source is. Motivation: This is especially useful when an alternate mapping is requested, and alternative sources of mapping data may not have been created or updated with the same set of information or within the same timeframe. Differences in currency between mapping data contained within mapping sources should be minimized. 9. Security Considerations Threats and security requirements are discussed in a separate document, see I-D.ietf-ecrit-security-threats  . 9.document . 10. IANA Considerations This document does not require actions by the IANA. 10.11. Contributors The information contained in this document is a result of a several original joint contributions of text, which was then discussed and refined by those and many others within the working group. These contributors to the early text include, Nadine Abbott, Hideki Arai, Martin Dawson, Motoharu Kawanishi, Brian Rosen, Richard Stastny, Martin Thomson, James Winterbottom. The contributors can be reached at: Nadine Abbott firstname.lastname@example.org Hideki Arai email@example.com Martin Dawson Martin.Dawson@andrew.com Motoharu Kawanishi firstname.lastname@example.org Brian Rosen email@example.com Richard Stastny Richard.Stastny@oefeg.at Martin Thomson Martin.Thomson@andrew.com James Winterbottom James.Winterbottom@andrew.com 11.12. Acknowledgments In addition to thanking those listed above, we would like to also thank Guy Caron, Barry Dingle, Keith Drage, Tim Dunn, Patrik Faeltstroem,Faltstrom, Clive D.W. Feather, Raymond Forbes, Randall Gellens, Michael Haberler, Michael Hammer, Ted Hardie, Gunnar Hellstrom, Cullen Jennings, Marc Linsner, Rohan Mahy, Patti McCalmont, Don Mitchell, John Morris, Andrew Newton, Steve Norreys, Jon Peterson, James Polk, Benny Rodrig, John Rosenberg, Jonathan Rosenberg, John Schnizlein, Shida Schubert, James Seng, Byron Smith, Tom Taylor,Barbara Stark, Tom Taylor, Hannes Tschofenig, and Nate Wilcox,Wilcox for their invaluablehelpful input. 12.13. References 184.108.40.206 Normative References  Bradner, S., "Key words for use in RFCs to Indicate Requirement Levels", BCP 14, RFC 2119, March 1997. 220.127.116.11 Informative References  Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston, A., Peterson, J., Sparks, R., Handley, M., and E. Schooler, "SIP: Session Initiation Protocol", RFC 3261, June 2002.  Charlton, N., Gasson, M., Gybels, G., Spanner, M., and A. van Wijk, "User Requirements for the Session Initiation Protocol (SIP) in Support of Deaf, Hard of Hearing and Speech-impaired Individuals", RFC 3351, August 2002.  Cuellar, J., Morris, J., Mulligan, D., Peterson, J., and J. Polk, "Geopriv Requirements", RFC 3693, February 2004.  Polk, J., Schnizlein, J., and M. Linsner, "Dynamic Host Configuration Protocol Option for Coordinate-based Location Configuration Information", RFC 3825, July 2004.  Peterson, J., "Common Profile for Instant Messaging (CPIM)", RFC 3860, August 2004.  Schulzrinne, H., "The tel URI for Telephone Numbers", RFC 3966, December 2004.  Hellstrom, G. and P. Jones, "RTP Payload for Text Conversation", RFC 4103, June 2005.  Peterson, J., "A Presence-based GEOPRIV Location Object Format", RFC 4119, December 2005.  Schulzrinne, H. and J. Polk, "Communications Resource Priority for the Session Initiation Protocol (SIP)", RFC 4412, February 2006.  Taylor, T., "Security Threats and Requirements for Emergency Call Marking and Mapping", draft-ietf-ecrit-security-threats-01draft-ietf-ecrit-security-threats-03 (work in progress), AprilJuly 2006.  Schulzrinne, H., "A Uniform Resource Name (URN) for Services", draft-ietf-ecrit-service-urn-03 (work in progress), May 2006.  Hardie, T., "LoST: A Location-to-Service Translation Protocol", draft-hardie-ecrit-lost-00 (work in progress), March 2006.  Schulzrinne, H., "Dynamic Host Configuration Protocol (DHCPv4 and DHCPv6) Option for Civic Addresses Configuration Information", draft-ietf-geopriv-dhcp-civil-09 (work in progress), January 2006.  Wijk, A.,A. and G. Gybels, "Framework for real-time text over IP using SIP", draft-ietf-sipping-toip-04the Session Initiation Protocol (SIP)", draft-ietf-sipping-toip-05 (work in progress), MarchJune 2006.  Institute of Electrical and Electronics Engineers, "Station and Media Access Control Connectivity Discovery", IEEE Standard 802.1 AB, April 2005. Authors' Addresses Henning Schulzrinne Columbia University Department of Computer Science 450 Computer Science Building New York, NY 10027 US Phone: +1 212 939 7004 Email: firstname.lastname@example.org URI: http://www.cs.columbia.edu Roger Marshall (editor) TeleCommunication Systems 2401 Elliott Avenue 2nd Floor Seattle, WA 98121 US Phone: +1 206 792 2424 Email: email@example.com URI: http://www.telecomsys.com Intellectual Property Statement The IETF takes no position regarding the validity or scope of any Intellectual Property Rights or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; nor does it represent that it has made any independent effort to identify any such rights. Information on the procedures with respect to rights in RFC documents can be found in BCP 78 and BCP 79. 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